ROCKET SHIELD offers you a protection option for your controller.
Rocket Shield is a 12-month subscription model aimed at passionate gamers who play daily. Designed by gamers for gamers, it provides precise protection against stick drift and ensures a smooth gaming experience.
SHIELD BASIC
Service 1 year
Component
Contain
Not Included
Return Label
(Shipping to Rocket Games)
return shipment
(Shipping to customer)
Paddles
Remapper Chip
Front Shell
Back Shell & Grip
Stick Drift
Digital Trigger & Pumper
Front Digital Buttons
3.50 Fr. / € per month
42.00 Fr. / € per year.
Term 12 months
General information
How long is the subscription period?
The subscription lasts 12 months and is charged monthly to your credit card.
How long does the SHIELD protection function last?
The protection feature for your controller starts from the date of shipment and is valid for 12 months. Rocket Shield can be used for one Stick Drift repair within a 12-month subscription period.
What is not covered by SHIELD?
Intentional or negligent damage to the product by the user, for example improper use, dropping, throwing or other improper use of the product.
Excessive or unreasonable use of the product, such as commercial use.
Use of the product near liquids, moisture or chemicals.
Modifications or tampering with the product, such as attempts to open, disassemble, modify, customize, or repair the product yourself.
Use of the product at extreme temperatures or in extreme conditions.
Try charging or charging the product through electrical outlets and/or connecting the product to faulty power cables or power cables that exceed the permitted values of the product.
Power damage caused by overvoltage, lightning strike or other sources outside the product.
Scratches, dents or other optical changes of the product or its appearance from the original state.
Where can I register a SHIELD repair?
You can register a repair here RepairPortal
How does shipping and returns work?
With the Basic subscription, the customer is obliged to cover the shipping costs.
Can I cancel my subscription?
You can cancel your subscription within 14 days without giving a reason. Please contact email support.
Terms of Service
Shield Basic or Premium is additional protection insurance for your controller, including stick drift. Monthly installments are charged to your credit card.
Shield can only be subscribed to with a new controller purchase. The subscription is automatically added and activated in the system. Rocket Games AG monitors subscriptions daily or weekly. Rocket Games AG reserves the right to cancel subscriptions that were not subscribed to with a new purchase or due to suspected fraud, and to withdraw from the contract between the customer and Rocket Games AG.
The term after 12 months is not automatically renewed.
If the monthly fee for a subscription is interrupted or canceled, the customer has no right to repair.
Shield can only be used once for a general repair, including stick drift. After the first general repair, including stick drift, the customer is not entitled to a second repair.
The purchase of the controller including subscription can only be completed by credit card.
One Shield Repairs can be registered via our RepairPortal.
The customer has the right to withdraw from the purchase of the subscription within 14 days without giving any reason (support@rocket-games.ch).