ROCKET SHIELD offers you a protection option for your controller.
Rocket Shield is a 12-month subscription model aimed at passionate gamers who play daily. Designed by gamers for gamers, it provides precise protection against "stick drift" and ensures a smooth gaming experience.
SHIELD BASIC
Service 1 year
Component
Contain
Not included
Return etiquette
(Shipping to Rocket Games)
Return shipping
(shipping to customer)
Paddles
Remapper chip
Front shell
Back Shell & Grip
Stick Drift
Digital Triggers & Pumpers
Front digital buttons
3.50 Fr. / € per month.
42.00 Fr. / € per year.
Term 12 months
General information
How long does the subscription last?
The subscription lasts 12 months and is debited from your credit card monthly.
How long does SHIELD protection last?
The protection function for your controller starts from the shipping date and is then valid for 12 months. Rocket Shield can be used for stick drift repairs within a subscription period of 12 months.
What is not covered by SHIELD?
Intentional or negligent damage to the product by the user, such as improper use, dropping, throwing or other misuse of the product.
Excessive or unreasonable use of the product, such as: B. commercial use.
Using the product near liquids, moisture or chemicals.
Modifications or manipulations of the product, such as: B. Attempts to open, disassemble, modify, customize or repair the product yourself.
Using the product at extreme temperatures or under extreme conditions.
Attempt to charge or charge the Product through electrical outlets and/or connect the Product to faulty power cords or to power cords that exceed the Product's rated ratings.
Electrical damage from power surges, lightning, or other sources external to the product.
Scratches, dents or other visual changes to the product or its appearance compared to its original condition.
Where can I register a SHIELD repair?
You can register a repair here RepairPortal
How does shipping and returns work?
With the Basic subscription, the customer is obliged to cover the shipping costs.
Can I withdraw from the subscription?
After completing your subscription, you can withdraw within 14 days without giving a reason. Please contact email support.
General terms and conditions of business
Shield Basic or Premium is additional protection insurance for your controller including stick drift. The monthly installments are debited via the credit card.
Shield can only be subscribed to when purchasing a new controller. The subscription is automatically recorded and activated in the system. Rocket Games AG checks the subscription receipts daily or weekly. Rocket Games AG reserves the right to cancel subscriptions that were not subscribed to as a result of a new purchase or if fraud is suspected and to withdraw from the contract between the customer and Rocket Games AG.
The term after 12 months is not automatically extended.
If the monthly fee of a subscription is interrupted or canceled, the customer has no right to a repair.
Shield can only be used once for a general repair including stick drift. After the first general repair including stick drift, the customer has no right to a second repair.
The purchase of the controller including subscription can only be completed using a credit card.
A Shield repair can be registered via our RepairPortal.
The customer has the right to withdraw from the purchase of the subscription without reason within 14 days (support@rocket-games.ch).